Job details
- JobBank Id: 41833204
- JobSeekr Id: 256842
- Client Service Supervisor
- Barrie, ON
- Full time
- Image Dental Laboratory
- $17.20 to $32.00
- 39.75 hours per week
Overview
Languages
English
Education
-
College/CEGEP - or equivalent experience
- Office management and supervision
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Business
Work setting
- Relocation costs not covered by employer
- Supervision
- Private sector
- Commercial dental laboratory
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Address customers’ complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Arrange for refunds and credits
- Answer clients’ inquiries and provide information
- Answer inquiries and provide information to customers
- Perform general office duties
Supervision
- Customer service clerk
- 5-10 people
Experience and specialization
Computer and technology knowledge
- MS Office
Area of work experience
- Quality assurance or control
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Ability to multitask
- Punctuality
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
- Pension plan
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance