Job details
- JobBank Id: 41792591
- JobSeekr Id: 255209
- User Support Technician
- Brampton, ON
- 241 Clarence Street
- Full time
- Tejas Solutions
- $28.85
- 30 to 40 hours per week
Overview
Languages
English
Education
-
College/CEGEP - or equivalent experience
Experience
7 months to less than 1 year
Hybrid
Work must be completed both in person and remotely.
Work setting
- Consulting firm
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Excellent oral communication
- Ability to multitask