Job details
- JobBank Id: 44981178
- JobSeekr Id: 422919
- User Support Technician
- Burlington, ON
- 5500 N Service Rd
- Full time
- JK Contracting and Consulting Inc.
- $28.50 to $39.50
- 35 hours per week
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- MAC
- Web service design
- MS Office
- MS Windows