Support Worker – Social Services in Thunder Bay

Work site environment

• Child welfare
• Corrections
• Education or training
• Personal and social adjustment and health (substance abuse, gambling, behaviour disorders)
• Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance)
• Volunteer coordination
• Early intervention programming for at-risk youth
• Crime prevention
• Services for the homeless

Work setting

• Urban area
• Various locations
• Social service or charity agency
• Community centre

Responsibilities

Tasks

• Prepare reports or case histories
• Administrative and office activities
• Appraise clients’ needs or eligibility for specific services
• Assess offenders’ prospects for successful reintegration into the community
• Develop specialized rehabilitation programs
• Perform administrative tasks
• Plan rehabilitation programs with offenders, establishing rules of conduct, goals and objectives
• Conduct social research
• Implement life skills workshops
• Plan rehabilitation programs with offenders
• Refer offenders to community and social services programs
• Assess client’s relevant skill strengths and development needs
• Interview probationer and parolees regularly to evaluate their progress
• Conduct follow-up assessments
• Develop, co-ordinate and implement the delivery of specific services within the community
• Housekeeping activities
• Food preparation
• Provide suicide and crisis intervention
• Resolve conflict situations
• Assist offenders in pre-release and release planning
• Implement behaviour management programs
• Conduct individual and group counselling sessions
• Establish registry of special needs support workers
• Liaise with other social services agencies and health care providers involved with clients
• Develop service intervention logic models and outcome measures
• Maintain program statistics for purposes of evaluation and research
• Screen, recruit and train volunteers and support staff
• Assist clients/guests with special needs
• Accompany clients to appointments and social outings
• Manage events
• Offer mentoring
• Supervise office and volunteer staff

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people
• 11-15 people
• 16-20 people
• More than 20 people
• Working groups

Credentials

Certificates, licences, memberships, and courses 

• Cultural Awareness Training
• First Aid Certificate
• CPR Certificate
• Food Safety Certificate

Experience and specialization

Target audience

• Aboriginal groups
• Adolescents
• Children
• Elderly
• Families
• Persons with an intellectual disability
• Persons with learning disabilities
• Persons with mental health disabilities
• Persons with physical disabilities

Areas of responsibility

• Partner abuse

Computer and technology knowledge

• Electronic mail
• MS Office

Area of work experience

• Community service organization

Additional information

Security and safety

• Criminal record check
• Driving record check (abstract)
• Vulnerable sector check

Transportation/travel information

• Own transportation
• Willing to travel
• Valid driver’s licence

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Physically demanding
• Tight deadlines
• Attention to detail
• Large workload

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Interpersonal awareness
• Judgement
• Values and ethics
• Client focus
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Organized

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Other benefits