Job details
- JobBank Id: 44547898
- JobSeekr Id: 378141
- Customer Service Clerks Supervisor
- Compton, QC
- Full time
- Panda Communications Corp.
- $34.50
- 60 hours bi-weekly
Overview
Languages
Bilingual
Education
- Bachelor’s degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Mandarin
Work setting
- Rural area
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Address customers’ complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Train staff
- Respond to employee questions and complaints
- Provide product care and other information and service to customers
- Provide emergency response when required
- Explain the type and cost of services offered
- Consult with clients after sale to provide ongoing support
- Arrange for refunds and credits
- Answer clients’ inquiries and provide information
- Answer inquiries and provide information to customers
- Answer written and oral inquiries
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Evaluate communication strategies and programs
- Enter client information in databases
Supervision
- Customer service clerk
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop publishing software
- Mac OS
- Electronic mail
- Zendesk
- Zoho CRM
- Google Drive
Investigative expertise
- Background checks (pre-marital, pre-employments etc.)
Additional information
Security and safety
- Basic security clearance
- Reference required
Transportation/travel information
- Willing to travel
Own tools/equipment
- Computer
- Cellular phone
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Flexibility
- Ability to multitask
- Punctuality
- Quick learner
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available