Client Service Supervisor in Barrie

Work site environment

• Business

Work setting

• Relocation costs not covered by employer
• Supervision
• Private sector
• Commercial dental laboratory

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers’ training needs
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Recruit and hire staff
• Co-ordinate, assign and review work
• Address customers’ complaints or concerns
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Arrange for refunds and credits
• Answer clients’ inquiries and provide information
• Answer inquiries and provide information to customers
• Perform general office duties

Supervision

• Customer service clerk
• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office

Area of work experience

• Quality assurance or control

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player
• Ability to multitask
• Punctuality
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance