Job details
- JobBank Id: 42060735
- JobSeekr Id: 280748
- User Support Technician
- Sherwood Park, AB
- Full time
- Global Studios Inc
- $29.50
- 40 to 44 hours per week
Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Private company, corporation or industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- JavaOS
- Device drivers
- Internet
- Servers
Area of specialization
- Project management
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Benefits
Health benefits
- Disability benefits
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- On-site amenities