Job details
- JobBank Id: 41782994
- JobSeekr Id: 249082
- User Support Technician
- Edmonton, AB
- Full time
- Bisoft Consulting Services Inc.
- $29.00
- 35 hours per week
Overview
Languages
English
Education
-
Bachelor’s degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Android
- Device drivers
- Networking hardware
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
Benefits
Financial benefits
- As per collective agreement
Other benefits
- Parking available