Job details
- JobBank Id: 41967642
- JobSeekr Id: 270193
- User Support Technician
- Brampton, ON
- Full time
- standard appliances ltd
- $28.85 to $30.00
- 30 to 40 hours per week
Overview
Languages
English
Education
-
College/CEGEP
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Troubleshooting/diagnostic
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
Experience and specialization
Type of product
- Major appliances
- Large household appliances
Area of specialization
- Technical support
Additional information
Work conditions and physical capabilities
- Attention to detail
- Ability to work independently
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Time management
- Analytical
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Paid time off (volunteering or personal days)