Job details
- JobBank Id: 44960308
- JobSeekr Id: 422927
- User Support Technician
- Mississauga, ON
- Full time
- KYTERO CONSULTING INC.
- $36.50
- 32 hours per week
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
- General office
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Standing for extended periods
Own tools/equipment
- Cellular phone
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty