Job details
- JobBank Id: 41929644
- JobSeekr Id: 265480
- User Support Technician
- Calgary, AB
- Full time
- Infantry Pictures Inc
- $30.00
- 35 to 40 hours per week
Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Additional information
Personal suitability
- Accurate
- Efficient interpersonal skills
- Initiative
- Team player
- Honesty