Job details
- JobBank Id: 41918124
- JobSeekr Id: 264960
- User Support Technician
- Richmond, BC
- 6900 Graybar Road
- Full time
- ECS Electrical Cable Supply Ltd.
- $65,000 to $70,000
- 40 hours per week
Overview
Languages
English
Education
-
Bachelor’s degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Telecommunications industry
- Private company, corporation or industry
- Office building
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Additional information
Work conditions and physical capabilities
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Wellness program