Job details
- JobBank Id: 41774269
- JobSeekr Id: 249083
- User Support Technician
- Winnipeg, MB
- Full time
- 24/7 QUALITY HOME & HEALTH CARE SERVICES LTD.
- $25.00
- 35 to 40 hours per week
Overview
Languages
English
Education
-
College/CEGEP - or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Accurate
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available