Hotel Front Desk Clerk in Vancouver

Job details

  • JobBank Id: 44709136
  • JobSeekr Id: 391940
  • Hotel Front Desk Clerk
  • Vancouver, BC
  • Part time leading to full time
  • Hugs Health Services
  • $19.00
  • 20 to 30 hours per week

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Hospitality industry
  • Urban area
  • Hotel, motel, resort
  • Various locations

Responsibilities

Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests’ departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
  • Lightspeed

Additional information

Security and safety

  • Bondable
  • Vulnerable sector check
  • Credit check
  • Criminal record check

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness

Hiremaple is a highly professional and efficient digital recruitment platform that endeavours to simplify and streamline job search and hiring process.

Address

7030 Woodbine Avenue suite 500 Markha,
Ontario, L3R 6G2

+1 (647) 933-0827

+1 (470) 632-1827