Guest Service Supervisor – Hotel in Sault Ste. Marie

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests’ departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Experience and specialization

Computer and technology knowledge

• MS Outlook
• MS Windows

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Organized

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)