Job details
- JobBank Id: 42685837
- JobSeekr Id: 333883
- Customer Service Supervisor (except Financial Services)
- Calgary, AB
- Full time
- Yardworx
- $22.00 to $25.00
- 40 to 44 hours per week
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Supervision
- Customer service clerk
- Information clerks
- 5-10 people
- Data entry clerks
Credentials
Certificates, licences, memberships, and courses
- First Aid Certificate
Experience and specialization
Computer and technology knowledge
- MS Office
Area of work experience
- Quality assurance or control
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Benefits
Other benefits
- Other benefits