Job details
- JobBank Id: 44396587
- JobSeekr Id: 380328
- Customer Service Representative Supervisor
- Prince Rupert, BC
- Full time
- Citywest
- $34.11
- 37.5 hours per week
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Willing to relocate
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Conduct performance reviews
- Co-ordinate, assign and review work
Supervision
- Customer service clerk
- Information clerks
- 5-10 people
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- As per collective agreement
Other benefits
- Wellness program