Job details
- JobBank Id: 44715544
- JobSeekr Id: 395638
- Clerk, Hotel Front Desk
- Toronto, ON
- 212 Dundas Street E.
- Part time
- Filmores Hotel
- $17.20 to $18.50
- 16 hours per week
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Financial benefits
- Bonus
- Gratuities
- Night shift premium
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Parking available