Case Processing Administrator – Immigration  in Surrey

Work setting

• Office

Responsibilities

Tasks

• Type and proofread correspondence, forms and other documents
• Sort, process and verify applications, receipts and other documents
• Send and receive messages
• Schedule and confirm appointments
• Provide general information to clients and the public
• Organize and schedule office work
• Locate and remove files requested
• Label files according to retention and disposal schedules
• Label, file and retrieve documents
• Determine and establish office procedures and routines
• Conduct research
• Work with minimal supervision
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Receive and forward telephone or electronic enquiries
• Work on reports from manual or electronic files, inventories and databases
• Process incoming and outgoing mail manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Perform data entry
• Provide customer service
• File material in storage area
• Order office supplies and maintain inventory
• Plan and organize daily operations
• Open and distribute mail and other materials

Experience and specialization

Computer and technology knowledge

• MS Word
• MS Windows
• Adobe Acrobat Reader
• Electronic mail

Equipment and machinery experience

• Scanner

Area of work experience

• Immigration

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload
• Repetitive tasks
• Ability to work independently

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Dependability
• Reliability
• Ability to multitask
• Adaptability
• Quick learner
• Time management
• Accountability
• Due diligence