Manager, Association in Toronto

Responsibilities

Tasks

• Direct the delivery of social and community service programs
• Evaluate the delivery of social and community service programs
• Plan and organize the delivery of social and community service programs
• Hire and provide training for professional and non-professional staff
• Administer programs of membership organizations
• Administer the programs of non-governmental organizations involved with social issues
• Direct and advise professional and non-professional staff
• Establish administrative procedures
• Participate in policy development by preparing reports and briefs for management committees and working groups
• Plan, administer and control budgets for projects, programs, support services and equipment
• Represent their respective organizations for the purpose of government liaison and media relations
• Resolve conflict situations
• Administer tests
• Coaching
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Write research papers, educational texts and articles
• Supervise other social workers, paid para-professional staff, student trainees and volunteers
• Supervise professional staff, program leaders and instructors and volunteer staff
• Serve as a member of an interdisciplinary team of professionals working with a client group
• Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
• Recruit and hire staff
• Provide public education and consultation regarding counselling services, issues and methods
• Provide consultation services to government and other organizations
• Plan programs of assistance for clients
• Perform administrative tasks
• Lobby for solutions to problems affecting client groups
• Interview client individually, in families, or in groups, to assess their situation and problems to determine the types of services required
• Deliver presentations at conferences, workshops or symposia
• Conduct social research
• Apply for social program funding
• Develop prevention and intervention programs to meet community needs
• Monitor and evaluate
• Evaluate the effectiveness of social programs

Supervision

• 5-10 people

Experience and specialization

Target audience

• Adults
• Social assistance recipient
• Minority group
• Elderly
• Children
• Females
• Males
• Family
• People with personal or social adjustment difficulty

Additional information

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Fast-paced environment
• Combination of sitting, standing, walking

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player
• Values and ethics
• Client focus
• Adaptability