Job details
- JobBank Id: 42004718
- JobSeekr Id: 275491
- Customer Service Representative Supervisor
- Vancouver, BC
- 8225 Main St
- Full time
- Penney Auto Body
- $35.00
- 40 hours per week
Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Mandarin
- Cantonese
- Tagalog
Responsibilities
Tasks
- Authorize routine deposits and withdrawals
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Organize and maintain inventory
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Keep maintenance reports and documentation
Supervision
- Customer service clerk
- 5-10 people
- Working groups
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Overtime required
- Work under pressure
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Bonus
- Commission
Other benefits
- Free parking available
- Parking available